YOUR RIGHTS

At TELEDOCTOR OnCall, we want you to be aware of your rights when using our Platform (www.teledoctoroncall.com) to connect with independent Healthcare Providers for telehealth services in Florida.

1. Informed Care & Provider Information

You have the right to:

• Understand telehealth, including its benefits and limitations, before consenting to services.
• Know the credentials (like license and specialty) of your Healthcare Provider.
• Receive information about the cost of services.

2. Your Health Information Privacy (HIPAA)

Your health information privacy is protected by federal law (HIPAA). When you receive care, your Healthcare Provider is responsible for protecting your Protected Health Information (PHI).

• You have rights regarding your PHI, such as accessing your medical records and requesting corrections.
• Your Healthcare Provider will provide you with their Notice of Privacy Practices (NPP), which explains these rights in detail.
• To exercise your HIPAA rights concerning your PHI, please contact your Healthcare Provider directly. They manage your medical records.

3. Your Care Experience

When interacting with Healthcare Providers through our Platform, you have the right to:

• Be treated with respect and dignity.
• Participate in decisions about your treatment with your Healthcare Provider.
• Refuse treatment, after discussing the potential consequences with your Healthcare Provider.
• Receive care without discrimination.

4. Your TELEDOCTOR OnCall Account & Communications

Regarding your direct interactions and account with TELEDOCTOR OnCall:

• You can generally access and update your TELEDOCTOR OnCall account information.
• You can manage your preferences for receiving non-essential communications (like marketing) from TELEDOCTOR OnCall.

5. Feedback & Concerns

• About the TELEDOCTOR OnCall Platform: You can provide feedback or raise concerns about our Platform by contacting us at [Insert Customer Support Email or Link to Contact Page].
• About Your Healthcare Provider or Care: Concerns about medical care or a Healthcare Provider should be addressed directly with the Healthcare Provider or their practice. You may also contact the Florida Department of Health or relevant professional licensing boards.

6. Exercising Your Rights

• Platform & Account Matters: Contact TELEDOCTOR OnCall using the information provided in Section 5 or our Privacy Policy.
• Medical Care & PHI (HIPAA Rights): Contact your Healthcare Provider directly.

This page provides a summary of key rights. Please refer to our Terms of Use and Privacy Policy for more information. If you have questions about your rights not covered here, please contact us.